Technical Support

Technical Support is available directly from this web site.

You can search the support knowledgebase and browse frequently asked questions. If you do not find the solution to your problem you may submit a personal request for support. To receive personal assistance, you must provide the following information:

Your e-mail address
Serial Number
Software and Version
Operating System Information

Finally, please provide as clear and detailed description as possible of your support issue. A well considered question will make a rapid response and solution much easier for us to achieve!

To qualify for free technical support you must have purchased your software from CiteWise.com (a division of Cherwell Scientific Ltd.) and returned your software registration card. All technical support is subject to the CiteWise.com terms and conditions